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FAQ

Questions we hear before the first case

Can you tell me for certain that someone is monitoring me?

We can establish whether verifiable technical indicators exist and document them. Their absence within the available dataset is not proof that nothing happened, and their presence does not necessarily mean malicious action. We do not give percentages or probabilities, and we do not attribute responsibility.

What if the examination finds nothing?

The agreed price remains payable because the examination itself is the service, and the report documents what was examined, what was classified as inconclusive and which limitations applied. If usable acquisition is technically impossible, we charge up to €190 for the documented attempt and refund the remainder.

Whose devices do you examine?

Unlocked, client-owned devices. Company-owned devices only with formal written authority. Minors require guardian consent plus age-appropriate child assent, and shared or family devices require the consent of all affected adults. An NDA is available on request.

How does the device reach you?

The device is shipped to Zagreb using the instructions you receive when the case is accepted, or brought in by appointment only after the assessment. We do not offer a walk-in service or remote forensic extraction. Return shipping is included where stated in the final offer.

Can the report be used with a lawyer, the police or in court?

The technical report may support consultation with a lawyer, the police or a court. We do not guarantee admissibility or the outcome of any proceedings. An independent reviewer and certified translation are quoted separately.

How do you handle my data?

No tracking cookies. Public assessment submissions for unaccepted or abandoned cases are deleted within 30 days. The report is delivered through a secure expiring download with the code sent separately. We do not store raw device backups, exports, evidence material or client passwords in this system.

Do you work outside Croatia?

The service is available across the European Union, with devices shipped to Zagreb. Cyprus, Malta and remote islands are quoted case by case.

Scope and limitations

What the examination does not cover

  • We do not carry out investigative work and do not identify, track or accuse individuals.
  • We do not promise physical full-file-system acquisition or universal detection of monitoring software.
  • We do not attribute responsibility to any person or organisation.
  • The absence of indicators within the available dataset does not prove that no compromise occurred.
  • A credential-exposure record does not in itself prove device compromise.
Prices

Fixed prices, published up front

Prices are fixed and apply per case. A purchase is conditional on case acceptance; if we decline a case, everything paid is refunded in full.

Mobile-device forensic examination
€790

Targeted artefact examination and an incident timeline for one unlocked, client-owned device.

  • iOS or Android
  • Chain-of-custody records
  • Technical report
User-account security analysis
€390

Up to 3 client-controlled accounts: sessions, trusted devices, recovery channels and OAuth grants.

  • Up to 3 accounts
  • No passwords requested in forms
  • Technical report
Credential-exposure analysis
€149

Up to 3 client-controlled identifiers checked against known breach and exposure sources.

  • Up to 3 identifiers
  • €39 each additional identifier
  • Technical report
Integrated forensic review
€1,290

Device, up to 3 connected accounts and credential-exposure analysis in one case.

  • Device examination
  • Up to 3 connected accounts
  • Credential-exposure analysis

Displayed consumer prices are final.

Add-ons

  • Additional account€95 · 3 for €250
  • Account security hardening after evidence preservation and separate authorisation€109 up to 3 accounts · €229 up to 7 accounts
  • Priority handling+€990
  • Same-phone targeted comparison within two years€490
  • 12-month exposure monitoring, weekly reviewed summary€129 for 3 identifiers · €29 each additional

Terms

  • The 3–7 working day turnaround starts only when the device, signed documents, payment and required access are complete.
  • Priority handling (+€990): final report by the end of the second working day after complete intake and eligibility confirmation.
  • If we miss the priority deadline for reasons within our control, we return the surcharge only: €495 with a completed report, or €990 without a report.
  • Payment: 50% in advance and 50% before the report, by bank transfer or card via a payment link.
  • If usable acquisition is technically impossible, we charge up to €190 for the documented attempt and refund the remainder.
  • If no indicator is found, the agreed price remains payable in full, because the examination itself is the service.