Terms of service
A summary of the terms we work under. Final contractual terms are provided in the case documentation before any work begins.
Provisional text. This document was prepared internally and is pending review by a Croatian lawyer and a data protection officer before public launch. We do not describe it as legally approved.
Operator
SKYFRAME, obrt za video produkciju i usluge, owned by Nikola Zec. Registered address: Ulica kralja Zvonimira 24, Zagreb. The service is available across the European Union, with devices shipped to Zagreb. Cyprus, Malta and remote islands are quoted case by case.
Displayed consumer prices are final.
Scope and eligibility
We examine unlocked, client-owned devices and accounts the client controls. Company-owned devices only with formal written authority; minors require guardian consent plus age-appropriate child assent; shared or family devices require the consent of all affected adults.
We are not an investigation agency. We do not identify, track or accuse anyone.
Prices and payment
Prices are fixed and published up front: device examination €790, account security review €390 for up to 3 accounts, credential exposure review €149 for up to 3 identifiers, comprehensive €1,290.
Payment is 50% in advance and 50% before the report is delivered, by bank transfer or card via a payment link. A purchase is conditional on case acceptance; if we decline a case, everything paid is refunded in full.
Turnaround
The standard turnaround is 3 to 7 working days and starts only when the device, signed documents, payment and required access are complete.
Priority handling is +€990, with the final report by the end of the second working day after complete intake and eligibility confirmation. If we miss the priority deadline for reasons within our control, we return the surcharge only: €495 with a completed report, or €990 without a report.
Outcomes and limits
If no indicator is found, the agreed price remains payable in full, because the examination itself is the service.
If usable acquisition is technically impossible, we charge up to €190 for the documented attempt and refund the remainder.
The technical report may support consultation with a lawyer, the police or a court. We do not guarantee admissibility or the outcome of proceedings. An independent reviewer and certified translation are quoted separately.